Terms
Version 1, 1 October 2024
Terms of service
These terms (“Terms”) cover your use of the Tracked app (currently available on iOS) and website ("Services"). You accept these Terms by signing up for, using the Services and/or continuing to use the Services after a change to the Terms.
By using our Services or agreeing to these Terms, you agree to our collection and use of your data as described in our privacy policy.
We encourage you to read, print and save a copy of these documents for your records. They are available in our app and on our website for your convenience.
Who we are
We are Tracked, a trading name of Hopkins Ltd, a company registered in England and Wales at Companies House with company number UK 14905639. Our registered office is at 185 Ivydale Road, London SE15 3DX. Our VAT registration is 447955544.
Services
Service Notifications - All our notifications to you, communications with you and the language of these Terms will be in English. We’ll send you notifications about our Services and any information the law requires us to provide to the email address or phone number associated with your account (understanding that where you have used a service such as Apple ID to sign up, Apple or another supplier may need to route these communications to you). If you have not provided any contact information, we may not be able to send you such notifications. If you have downloaded our app and have requested updates via push notifications we may also send service notifications by push.
Acceptable conduct - You agree:
to use our Services for your personal, non-commercial and lawful purposes;
that you won’t engage in any activity that is harmful or infringes our rights or the rights of others;
that you will treat our staff with respect.
Your rights to cancel – You can stop using our Services at any time and you can ask us to delete any accounts you have set up.
Our rights to cancel or suspend – We may suspend your access to the Services or stop providing you with the Services if you don’t comply with your responsibilities in these Terms.
Our obligations to you
Providing the Services - We will provide the Services to you with reasonable skill and care and we will obtain and provide the information we make available to you through the Services with reasonable skill and care. We do not guarantee the information we receive from third parties (including the details you provide) is accurate, complete or up to date.
Our responsibility for loss or damage suffered by you – If we fail to comply with these Terms or we do not use reasonable care and skill when providing the Services to you, we are responsible for foreseeable losses or damages that you incur. Loss or damage is foreseeable if, it would have been expected by you or us, at the time the contract was made.
We are not responsible for loss or damage suffered by you as result of -
circumstances beyond our reasonable control; (for example, industrial action taken by third parties or network or system failure of one of our data providers) but only where we have taken reasonable steps to prevent or minimise any impact on the Services;
any business losses that you incur, (we supply our Services for domestic use only);
false, inaccurate or incomplete information provided by you; or
you consciously or recklessly failing to keep your access credentials safe, or if you have acted fraudulently.
We do not exclude or limit our liability to you where it would be unlawful to do so – This includes liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation.
Complaints - If you want to complain you can email us at hello@tracked.live
Updates to our Services and these Terms
Our contact with you for the Service does not have a fixed time period. In future we may need to make changes to these Terms. The reasons we need to make changes are:
Minor Changes
To make administrative changes or general improvements. For example, to change our contract information, to make our Terms easier to read or to correct typographical errors.
To comply with legal requirements. For example, new law may oblige us to include specific information in our contract with you.
Service changes
The Service relies on us checking data which is provided to us by third parties. These third parties may change the data they provide, stop providing it altogether or change their contract with us to oblige us to include information in our contract with you.
If we make technical improvements to the services. For example, we may add or change significant features
We may wish to improve how we make the Service available to you. For example, we may launch our app in different stores that oblige us to include information in our contract with you.
If we make any changes to these Terms, we will tell you what has changed, and we will notify you of those changes to these Terms through reasonable means, which may include an email, text message, push notifciation or through the app itself. If we make any Service change, we will give you no less than 15 days' advance notice. You can cancel the Service before or after a change is effective if you are unhappy with the change (see section 'Your rights to cancel' above).